Comments on: 3 (Three) “Broadband” sucks.

By: Emma

Emma — Wed, 19 Nov 2008 20:55:58 +0000

Me again i would like to advice you all to check your bank statements 3 were taking the 19.99 twice from my account i doubt i will ever get a refund of the 60 euro they owe me now. I wish to cancel my direct debit with them its a terrible service. Can never connect it was good for a few days after i complained but back to the same thing again its so annoying.
Their customer service are dreadful also if it wasn’t so much hassle i would wave bye bye to it like previous poster but i haven’t time to fight with them at the moment

By: Gemma

Gemma — Sun, 09 Nov 2008 23:43:19 +0000

hey,
just bought 3 broadband.the biggest mistake i’ve ever made.download speeds of 3.6mb??try an average of 5kbs. Was originally with vodafone, which wasnt much better. How can they get away with advertising the download speeds which i doubt have ever been reached.Might as well be using dialup. Monday morning i shall be waving bye bye to the biggest heap of crap ive ever purchased!!!!!

By: aliby

aliby — Sat, 11 Oct 2008 16:34:46 +0000

Same experience. What ComReg should do is to force the Three to give ALL the money back to all of the customers they have on the “Brodband” - refund is the only way it can be solved, that will make them think twice. And full refund for the little white thing that should have 14.4 clearly imprinted:-)

By: John

John — Tue, 07 Oct 2008 00:29:41 +0000

SORRY CORRECTION - I downloaded, not uploaded (see above)

By: John

John — Tue, 07 Oct 2008 00:27:34 +0000

Living in Dublin city centre. I signed up with 3 about 6 months ago. Average bandwidth at first - on a good day it maxed at 1.4 Mb (supposed to be 3.6 Mb) Last 3 months a nightmare though - typically hard to reach even 100Kb. Thought it was my laptop’s fault but as I entered the shop I bought it in (Henry St, couple of doors from O’Connell St, to complain/enquire I spotted a display computer hooked up to web with same system. EMBARRASSING ! (for them) - uploaded a fave youtube vid (search “German Coastguard” - it’s brilliant) IT TOOK ABOUT 10 MINS - IN THE 3 SHOP IN THE CENTRE OF DUBLIN!
THEY’RE OVERSUBSCRIBED AND THEY KEEP SUBSCRIBING AND THE BANDWIDTH IS GETTING WORSE!

By: keith

keith — Fri, 26 Sep 2008 17:16:16 +0000

I agree with everyone who finds fault with 3’s “broadband” , I’m living in an area of dublin where there is at least 3 masts within a 2 mile radius and still have a completly useless service, I complained to three today via their joke of a website, my connection was so bad that it took at least 2-3 minutes just to load the page. As for their call centre, I’ve had to hang up at times simply because I couldnt understand the heavily accented person on the other end. No fault of the staff I understand but 3 seriously need to get their “broadband” and customer service up to scratch.

By: Emma

Emma — Sat, 20 Sep 2008 17:59:12 +0000

I cant get signal or connected at all this is my 2nd modem i think i will return it i have 14days. Very bad service they said it was my old laptop so treated myself to a new one and still cant connect. What is the best mobile broadband in ireland any recommendations i dont know what to do

By: Grace

Grace — Tue, 09 Sep 2008 13:15:15 +0000

Was about to sign up for 3 mobile broadband but just stumbled upon this blog. You all sound pretty frustrated so would you mind letting me know what company you have changed to as need to get it sorted myself. Thanks

By: Tom

Tom — Tue, 09 Sep 2008 12:33:27 +0000

I must be getting all the bandwidth and good service then?
Which is only fair I suppose.

By: Mags

Mags — Mon, 25 Aug 2008 13:12:13 +0000

It is with joy that I found this blog and realise I’m not alone! Apart from a disgracefully slow broadband connection (when i actually get a connection) I’ve also received threatening letters from finance companies demanding over €500 (even though I’m on a €19.99 a month direct debit) and they’ve never missed a payment. Any complaints or concerns expressed to their “customer service” were ignored or I received patronising phone calls scolding me for not reading terms and conditions (no apology for perhaps getting their account details wrong). Upon writing letters of complaint, I get those I’m complaining about phoning me. I’m one letter away from a rant on Joe Duffy. Can’t believe they get away with this.