You were given 2 items.
You returned with one.
Your belief that your bills are MASSIVE makes no difference.
I can definitely see your point of view, handing in a nice phone, given one thats no wherenear as spanky but you were given one, which you said at the start of the blog;
”I’m not complaining, I was happy to have a loan of a phone to keep me going while my own was being repaired”

The lady dealing with you has points, routines and guidelines to follow. Its that simple, you weren’t picked on or forced to leave vodafone..

If you left card details in store, and the girl had charged the value of the missing item, i am supposing that you would have blogge about that too..

Yes, they lost business but there is no way in which you should have your phone returned without you giving back all that was lent to you.
Its really that simple. We can talk all day about Vodafone, 02 etc being better than each other but that has no bearing on the fact that you didn’t do what was asked of you, after vodafone honoured the warranty covering the repair of your phone.
If it was possible for you to return the next day then what have you made such a fuss about?? Wait a day. Return with the charger. Get your phone. End of.

Business is business and you feel that as a customer you were let down, but you were treated indifferently, there was nothing unfair with the way you were treated.

Vodafone didn’t drive you to leave them by any of their actions on the day in question. You deviated from the agreement to return the items lent to you and you decided in your own mind that this was unfair.
When you make statements to the staff in a store that you will pack up and go to a competitor, it makes you look pedantic, hence her blank look. What did you expect her to do?

You seem to me to be the kind of person who would complain about anything. Looking for problems in everthing.
You went to ALOT of effort starting this blog, putting together a nice little picture on the heading and followed the topic for months.

Spend your time doing more productive things and i promise you will be a happier person for it..

Itd be like a bank offering to give you a laon with a condition that you need to prove residenticy.

You go to collect the cask/cheque etc and forget the utility bill to prove your residency etc.

“I’ll drop it in tommorw, can ive the money now”.. Think they’d give it to ya… NOT A CHANCE.

I know a charger cost SFA, however, you agreed to the T&C’s and just because it doesnt suit you after signing the T&C’s should bend over and kiss your ass, because you spend a lot… Are you american??

PS, O2 & Meteor are worse for adhering to there T&C’s.

Oh… god love ya on O2… check ou there T&C’s.

When you returned the charger the next day did you get your phone back??
This was a mess of your own doing!!

I work in customer service and deal with these things all the time and just because you come across as the good guy here does not make it so.

And for everyone’s attention , I have been in both Vodafone Stores in Cork City and have never recieved anything but professional treatement , and obvoiusly the manager girl has every right to refuse to give u back ur phone until all goods are recieved back. Did u not sign a docket declaring that this would happen? How was she to no that u were going to definatly come backl tomor with the charger…They cannot make exceptions , or it would be a very casual approach for such a Company.

I upgraded my nine accounts in that store ,with the manager whom ur whole issue is about , I have never been treated better , and i will ring Vodafones Customer Care to compliment their behaviour. When one had to go back for repair , i made sure what was givin to me { ie phone and charger} was returned. Would u have expected her to turn around to u , when u were collecting the phone to say , sory ill have the battery back for u tommor as i forgot to send that back? Dont think so , and finally as for o2 , all i can say is good luck , was with them , switched to vodafone , and never looked back.

paul , wilton.

the fee is now 2.00euro – taking inflation into account, i’d reckon it’s a bit less than a pound was in 1999. don’t know the legality of it Sean, and doubt if i’ll bother checking it out. i’ll just do my best not to lose stuff therefore denying them the business. hey – an idea. if we could get everyone not to lose stuff – they’d be out of a job. did you ever think of a change of career Sean – maybe something where you wouldn’t have to deal with the ‘ignorant B******Ds’?

about my pin no – you send me a list of all your pin nos and then i’ll tell you why i didn’t give it – i walked in to a bad attitude and a guy who, i think was looking at his watch – maybe because he loved his job so much he was not looking forward to 5 oclock.

this is my last posting on this topic. i put up a ’similar’ story as Frank suggested – not to get into debate over hairs to be split. the link at the top will give you current Dublin Bus Rules will put up the normal song one of these days

REgarding that pound(euro),thats slightly different, you had lost it and some1 had found it and they more or less held it for ransom(lol) could i call it extortion?.Im almost certain that the mojority of place would not fine you for losing something on their premises, They would ask you certain security questions to make sure your not trying to con anybody. YOu sure that you had to pay a pound(euro). Kinda odd and i dont think that it coulld contrubute to any1 what so ever

Its not an attitude, its a policy that is set out that evry1 will be treated the same, regardless if your 12yrs old and in school or you own company, i would expect everthing back. I find it very anoying when certain customers think there everything vodfone make millions a day.(this is not an insult aimed a the threadstarter). i have turned customer away because they are ignorant B******Ds.