Itd be like a bank offering to give you a laon with a condition that you need to prove residenticy.

You go to collect the cask/cheque etc and forget the utility bill to prove your residency etc.

“I’ll drop it in tommorw, can ive the money now”.. Think they’d give it to ya… NOT A CHANCE.

I know a charger cost SFA, however, you agreed to the T&C’s and just because it doesnt suit you after signing the T&C’s should bend over and kiss your ass, because you spend a lot… Are you american??

PS, O2 & Meteor are worse for adhering to there T&C’s.

Oh… god love ya on O2… check ou there T&C’s.

When you returned the charger the next day did you get your phone back??
This was a mess of your own doing!!

I work in customer service and deal with these things all the time and just because you come across as the good guy here does not make it so.

And for everyone’s attention , I have been in both Vodafone Stores in Cork City and have never recieved anything but professional treatement , and obvoiusly the manager girl has every right to refuse to give u back ur phone until all goods are recieved back. Did u not sign a docket declaring that this would happen? How was she to no that u were going to definatly come backl tomor with the charger…They cannot make exceptions , or it would be a very casual approach for such a Company.

I upgraded my nine accounts in that store ,with the manager whom ur whole issue is about , I have never been treated better , and i will ring Vodafones Customer Care to compliment their behaviour. When one had to go back for repair , i made sure what was givin to me { ie phone and charger} was returned. Would u have expected her to turn around to u , when u were collecting the phone to say , sory ill have the battery back for u tommor as i forgot to send that back? Dont think so , and finally as for o2 , all i can say is good luck , was with them , switched to vodafone , and never looked back.

paul , wilton.

the fee is now 2.00euro - taking inflation into account, i’d reckon it’s a bit less than a pound was in 1999. don’t know the legality of it Sean, and doubt if i’ll bother checking it out. i’ll just do my best not to lose stuff therefore denying them the business. hey - an idea. if we could get everyone not to lose stuff - they’d be out of a job. did you ever think of a change of career Sean - maybe something where you wouldn’t have to deal with the ‘ignorant B******Ds’?

about my pin no - you send me a list of all your pin nos and then i’ll tell you why i didn’t give it - i walked in to a bad attitude and a guy who, i think was looking at his watch - maybe because he loved his job so much he was not looking forward to 5 oclock.

this is my last posting on this topic. i put up a ’similar’ story as Frank suggested - not to get into debate over hairs to be split. the link at the top will give you current Dublin Bus Rules will put up the normal song one of these days

REgarding that pound(euro),thats slightly different, you had lost it and some1 had found it and they more or less held it for ransom(lol) could i call it extortion?.Im almost certain that the mojority of place would not fine you for losing something on their premises, They would ask you certain security questions to make sure your not trying to con anybody. YOu sure that you had to pay a pound(euro). Kinda odd and i dont think that it coulld contrubute to any1 what so ever

Its not an attitude, its a policy that is set out that evry1 will be treated the same, regardless if your 12yrs old and in school or you own company, i would expect everthing back. I find it very anoying when certain customers think there everything vodfone make millions a day.(this is not an insult aimed a the threadstarter). i have turned customer away because they are ignorant B******Ds.

i left my phone on a bus, it was a sunday. i called it from a coin-box - remember them? it was late in the last milenium. the guy who answered turned out to be the driver - somebody had given him the phone - and he said he’d leave it at the depot, who would pass it along to the lost property office where i could pick it up anytime from monday lunchtime.

factory work is not that flexible and so with only a half-hour for lunch, i arranged to clock out early to walk to and find the lost property office (a thought - if it really was a lost property office, nobody would be able to find it). anyway, i did and at about 4.45 i climbed the stairs and asked the man at the desk if i could have my phone.

initially, he said that no phones had been handed in but on being told of the bus number, time and my stating that i’d spoken to the driver, he begrudgingly looked again. this time successfully. well sort of. how did he know that it WAS my phone and not some, as yet, unreported lost phone? he asked me for my pin number. now my fingers knew that but my head didn’t and so, pissed off at this stage, i informed him that i would not reveal that to my mother - who i love dearly, but would enter it into the phone to prove beyond a shadow of a doubt that this, indeed belonged to me - it was a crappy bottom of the range pay as you go but contained all the numbers of those i loved and cared about so i did want it badly.

not so simple - it just occurred to me it was mckie, the warder from porridge that he reminded me of. anyway - what was to stop me running off with the phone if he just handed it to me to key in my pin? i promised i wouldn’t. no joy. i suggested he held the phone really tightly so i couldn’t and this was agreed. on came the phone to his disappointment.

‘one pound’ he said.
i don’t know what the current fee is and i didn’t know then that there was a fee and it would have been no problem if i’d had a pound on me. i didn’t. like Frank, i said i’d drop it in tomorrow, after work. then you can have your phone tomorrow, after work. but i need it now. then i need a pound now - if i let everybody take their property without a pound, i’d lose my job. ok. i’ll run to a bank machine. where’s the nearest one? too far for you to get to before i close - pointing at watch - you’ll have to come back tomorrow.

i left to go busking - all the while thinking of him going home to his little grey-haired wife in Fairview or wherever and regaling her with tales of the dreadful people who lose their property on the busses.

he had his moment, i got my phone from his young clone the following day - not before he looked once and told me that, No, there were no mobile phones found. i think i was the first to insist on a vat receipt for my pound. also i insisted on leaving a pound for the next poor bastard who didn’t know the pound rule.

from that day to this i have made a point of not losing anything. i wouldn’t give them the custom.

the first guy was my inspiration for ‘the normal song which i wrote on the 44 bus going home. i believe they washed it off but i still remember all the words

The o2 freedom plan is pretty savage,for 99euro exc vat. And i think most company accounts should be on it should be on it.

SOme personal customers do have phone bill more then your average of 200, me 4 example 200-400 euro.
I would expect to be treated the same as any other customer.

In all fairness to vodafone they do hunt to keep their customers, ive had customer care reps call customers to directly stop them from porting to another network.

Also if you still are in contract ill be surprised if they let that go.