Vodafone value old Nokia charger at €1704…
May 19th, 2008 by Frank
This fairly long post details how Vodafone decide it’s worth losing me as a customer over an old Nokia charger, despite the fact that my bill average over the last six months was €232… read on for the full story.
I recently had a problem with my Nokia 6300, so off I went to the Vodafone. retail store on Patrick Street, Cork. They sent my phone off to be repaired and gave me a loan of a battered old Nokia and an old charger because the newer chargers wouldn’t work on the old model they were loaning me.
I’m not complaining, I was happy to have a loan of a phone to keep me going while my own was being repaired.
About a week later I get a call saying my phone is ready to be collected, so off I go to the Vodafone retail store to pick it up. When I get there the girl is going through my details and checks if I have the loan phone with me, and I do.
‘You had a charger with that’ she says to me…
‘Ah, damn, yes, I did - I forgot it, I’ll drop it up to you tomorrow…’
‘Perfect, do that and I’ll have your phone for you then.’
I thought I had misunderstood, but no, she was indeed telling me that I could not have my own phone back until I returned the charger. I was surprised, and described the battered, ancient old charger and asked if she could make an exception.
No. I could not have my phone until I brought the charger back. At this point I was still more surprised than anything and was laughing about it, and I practically begged her to make an exception, promising to drop the charger back the following day - but she wasn’t budging.
At this point, I was a little annoyed, but I still remained polite.
I asked the girl to look up my account and look at how much my monthly bills were - I’ve been a customer of Vodafone for as long as can remember and I spend a LOT of money with them.
My own, much nicer phone was sitting in front of me but I was not allowed to take it back because I had forgotten to drop up an ancient old battered charger.
Vodafone have my address, they have my phone number, they even took an imprint of my credit card when I took the loan phone, so what were they worried about? And even if I skipped the country with the phone charger, how much was it worth? I recently bought a brand spanking new charger for about €20.
The girl refused to look up my account saying it wasn’t relevent how much I spent with Vodafone, it was a policy and she could do nothing about it.
At this point I was annoyed. I asked the girl what was the lowest price plan I could move to with Vodafone and she said it was €19 a month. I asked her if it was worth Vodafone losing business to the tune of around €200 a month over a crappy old Nokia phone charger?
She replied that it simply wasn’t relevant, that it was policy, she could do nothing about it and I would have to go and get the charger before I could have my phone back.
I said, fine, I am off to O2 to move to them. She looked at me blankly and I left the shop and went to the O2 retail store further down the road.
I then called Vodafone Customer Care and logged a complaint, going through the whole story with the guy who typed in the details and said he would get back to me. That was over ten days ago, and no call from Vodafone.
I did think to myself at one point that the girl was just doing her job, but then I found out from Vodafone Customer Care that it would be store policy, not Vodafone policy, and I also discovered that the girl was the manager in the store, so really there was no excuse.
I guess Vodafone just don’t care. Fair enough, they had plenty of time to get back to me, and I today signed all the necessary documents with O2 to move to them.
Thanks to Pat Phelan I had heard of the brand new O2 plan ‘Release’ and am currently moving to it.
I have eight months left on my Vodafone contract, so I have reduced my monthly plan to the lowest possible which is €19. I have looked at my last six months bills, got an average, and multiplied by eight to figure out that I would have spent about €1856 with Vodafone in that period. Instead they will make €152 from me, meaning they valued that crappy old Nokia charger at about €1704. And that’s just what finishing out my contract would have made them - it doesn’t take into account what the following years would have made them.
Overall I am very happy that Vodafone decided not to accommodate me, because it means I will be spending a lot less money with the new O2 package - and I am a lazy sod and would never have moved unless someone motivated me like this by sticking rigidly to some ridiculous policy, thus showing me just how little I am valued as a customer.
Goodbye Vodafone, all the best, good luck with your Customer Care.
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May 19th, 2008 at 7:38 pm
Good post
All in all i have had run ins with Vodafone over the 6680 when it originally came out was not ‘as described’ and had it not been for me having the printout from their site that said the phone had certain features that it certainly didn’t i wouldn’t have received the 300 euro back from them
If i was you i would take it further with them, as high as possible.
Best of luck with o2
May 19th, 2008 at 7:44 pm
Thanks Ben, although I think I have wasted all the time and energy I can over this now. I can’t believe customer care didn’t get back to me, but hey, I hope to be very happy with this O2 ‘Release’ plan, so all’s well that ends well
May 19th, 2008 at 8:01 pm
[...] to my site using a feedreader or email. Thanks for visiting - Damien.I think this is worth DIGGing. Frank wasn’t allowed collect his phone from repair until he returned the crappy spare they gave him AND the charger. He forgot to bring [...]
May 19th, 2008 at 8:11 pm
Well at least Vodafone Ireland is consistent, they treat everyone like garbage.
In the UK, Vodafone has dedicated staff scanning blogs and message boards who can escalate internally on behalf of disgruntled customers.
In Ireland they are still convinced that this whole internet thing is a passing fad.
May 19th, 2008 at 8:11 pm
Cool, would be curious was it a suck the teeth sales assistant or the branch manager you spoke to?
If it was me , id defo follow it up, wouldnt sleep right till i got an answer. I dont sleep well anyways
May 19th, 2008 at 8:18 pm
@Conor
brilliant… well, at least somebody in Vodafone UK might read this!
@Ben afaik it was the store manager…
May 19th, 2008 at 8:23 pm
Bloody hell, that’s pig headed of her! Silly, silly, silly. I can’t remember my digg pw but I’ve stumbled this post. Hope it gains some traction
May 19th, 2008 at 8:33 pm
I hope this does not bode an ill future for my newly purchased Nokia 6300.
May 19th, 2008 at 8:47 pm
@Donncha - thanks!
@Branedy - I give it nine months before it starts freezing and restarting. My girlfriend and I both got our phones the same day, and practically *to the minute* they started acting up at the same time in the same way. Planned obsolescence in the software? Who, me, paranoid?
May 19th, 2008 at 9:11 pm
Vodafone will get their comeuppance yet. I moved from them to 02 recently because I had to explain to their sales staff what a data package might include (checking my mail, surfing the web, using my phone as a modem… simple stuff really).
How and ever Frank you should not refer to the woman who works in the shop as a manager as a girl. Unless of course she was 12.
May 19th, 2008 at 9:18 pm
You borrowed two items from them and returned one. It doesn’t matter that the item not returned was a ‘crappy’ charger. If I borrowed two items from you I would expect both back and not some excuse and threat when only one was returned.
May 19th, 2008 at 9:29 pm
Hi, it’s no use to you now but if anyone in Cork needs a Nokia fixed bring it to the Nokia Centre on Patrick’s quay, they can turn the repair around in a matter of hours. Better first port of call anyway I think. I just got mine fixed up nicely there, fantastic fast service. If you had though, you’d still be stuck with Vodafone, so it’s all for the best!
May 19th, 2008 at 9:34 pm
@1ofthesedays I have a tendency to refer to all females as girls and all males as guys… it’s possibly a colloquial thing and/or a local thing, certainyl not used in any way to offend.
@d I think one has to take into consideration that this was a business relationship, and not a personal one, if it were a personal relationship you would be entirely and completely right.
@James Thanks! The store, in fairness, did tell me about that option but I was under pressure at the time and getting a loan phone worked better for me than heading over to the Nokia Centre at the time. As you say, all in all it probably worked out for the best!
May 19th, 2008 at 9:51 pm
Hey Frank,
Great post, well done.
Dugg, Stumbled, Ma.gnolia’d and Del.icio.us’d!
May 19th, 2008 at 9:52 pm
May 19th, 2008 at 10:35 pm
Thanks Frank for the great post, sorry you had to go through that. Didn’t know that the Nuremburg defence extended to phone chargers and authorised Vodafone agents?
May 19th, 2008 at 10:38 pm
What a time to suddenly realise wp-cache is not working properly! Hope no one had problems getting to this post… should be working ok now. I know Donncha, I should be running super-cache… it’s on my list now let me tell you!
May 19th, 2008 at 10:45 pm
[...] phone carriers behaviour never ceases to amaze me but this one takes the biscuit. Frank had a problem with his mobile and got a loaner from the Cork Vodafone store, they gave him a phone [...]
May 19th, 2008 at 11:18 pm
Dugg but what the hell do you be talking about all the time on your phone! Says he who breaks a sweat at over €20 a month on call credit
May 20th, 2008 at 4:58 am
[...] Prendergast in Cork documents his experience at a Vodafone retail store when he attempted to collect his repaired mobile. He forgot to bring the power supply for the [...]
May 20th, 2008 at 8:24 am
[...] Vodafone banana-skinned on this. Badly. Way to lose a big-paying customer. [...]
May 20th, 2008 at 10:00 am
I’ve recently had problems with Vodafone, they suddenly changed their upgrade package details. Now in order to get your “free” credit, you need to add €10 on to your phone every month in order to get your free credit. I guess this was to stop people like me, who used to buy a new ready to go phone every 8 months once the credit ran out.
May 20th, 2008 at 11:08 am
@73man And thank you
@Donal I know, I know, but it is primarily business - hence my being eligible for the O2 plan for business users.
May 20th, 2008 at 11:15 am
[...] you may want to subscribe to my RSS feed. Thanks for visiting!Looks like Frank had some issues with vodafone too.. After my saga with the vodafone n95, I thought I had seen the end of vodafone [...]
May 20th, 2008 at 12:28 pm
Crazy stuff. Perhaps it was an off day for her (not an excuse but…) - maybe you came in all rushy rushy and if the exchange you had was word for word :
“You had a charger with that’ she says to me…
‘Ah, damn, yes, I did - I forgot it, I’ll drop it up to you tomorrow…”
You might have been better to say something like
“Sorry, I forgot all about that. Would it be ok if I dropped it up to you tomorrow?”
Your wording made it sound like you were telling her what you were going to do rather than asking would it be ok to do it first and that could have caused her to put the wall up. I’m just reading it as you wrote it.
May 20th, 2008 at 12:35 pm
@le craic - well, I suppose it’s a possibility, the conversation is probably not verbatim, but I did assume that there would be no issue with dropping it back the following day… but you’d have to be having a very off day and be very sensitive to take that badly - after all, it’s a fair assumption isn’t it?
May 20th, 2008 at 1:36 pm
This was personal ….no question. However if you are arsed following it up you will find that under consumer law she had no right to keep your phone if any charges for which you were liable were paid.
If it was me and I wanted to put you in your place I would have surcharged you some ridiculous amount , the result would have been as effective but I would have covered my own ass, she hasn’t .
But thats just me !
May 20th, 2008 at 1:49 pm
It is a fair assumption you’re right. I reckon she’s got her ass kicked in the past by someone for allowing a customer go without returning an item and she hasn’t handled you or the situation well. A failing for sure, but there was definitely some underlying trigger there that caused her intransigence. One thing not to do when you are in a situation like this is to go down the route of “do you know how much I spend”… That only makes the wall go up further.
May 20th, 2008 at 2:09 pm
Well Le Craic that’s bad business on her part. If she can’t keep her cool and analyse a situation calmly then she shouldn’t be in a business where she has to deal with the customers like this.
May 20th, 2008 at 2:10 pm
@le craic - I know where you’re comig from here, and as I said in the post at one point I started to think ‘well, she’s just doing her job’. But later I discovered that she might be the store manager, in which case she should have been able to deal with this better.
As for my asking her to look up my monthly spend on my account, yes, I know this could be seen as something which would get one’s back up, but I did want to bring this back to the business basics of it. My relationship with Vodafone is a business one, and when she refused point blank to entertain my pleadings I felt it was time to bring it back to business.
If Vodafone are happy to lose customers based on how much their representatives feel irked by the customer, so be it. I do realise there is a line here somewhere, if I had arrived into the shop ranting and shouting I could see where I might be a customer not worth hanging onto, but I don’t feel I crossed that line.
@Rich.. really? You don’t have links to online material which explains that do you? Just in case…
May 20th, 2008 at 3:46 pm
@leCraic You do operate in the real world right? Frank was bang on pointing out his spend, if only other customers would do the same. Vodafone and that woman directly or indirectly should be kissing the ass of the Franks of the world for keeping them in business and keeping them with a wage. It should never have to come to staff member having this pointed out to them but it did and if more people like Frank reminded people who’s in control and ascerted then these ignorant store managers might treat customers better.
Fuck her if pointing his spend got her back up, it wouldn’t be up if she did a better job at customer retention. Frank has no need to be more than civil to a customer rep and tip toeing around her to placate such an ignorant person just encourages people like this to mistreat even more customers. Better customer service happens when customers take control AND when reps get better training.
May 20th, 2008 at 6:02 pm
@ Damien Mulley …leCraic proffered a suggestion at how Frank might deal with the woman as she WAS acting in the REAL world that might help him achieve the aim of getting his phone back.
Your FANTASY world where she kisses Frank’s ass does not exist. Reality check dude ….look out the window.
For what it’s worth, as somebody who operates a real business in the real world making real money I’m glad your fantasy world does not exist. I provide a product at a price. My customers think what they get for the price is fair and we both benefit from the deal. Nobody is subservient to anybody else. It’s a balance. That’s how real business operates in the REAL WORLD.
May 20th, 2008 at 6:14 pm
What’s your business Rich? Got a link to it?
May 20th, 2008 at 6:28 pm
@ Damien …I do, but the marketing dept. would be very upset with me if I made it public in this context ! ….or to put it another way, I wasn’t born yesterday….now go and get yourself some fresh air, it will do you good, honest..
May 20th, 2008 at 6:31 pm
@Rich… Again, I know where you’re coming from too, but..
That’s not actually true, what Damien is referring to is that le craic was pointing out that there may have been something completely unrelated having an affect on my transaction with her, and that my bringing up my account may have exacerbated the issue - which is true but under the circumstances not a good enough excuse, I feel.
Le craic did not actually explain how not bringing up my account would have got me my phone back - and as I explained above it seemed to me that it was appropriate to point out the ludicrous business sense of this particular piece of bureaucracy.
However, we are all people, and sometimes we rub each other the wrong way and these things happen etc etc - BUT Vodafone have a log of my complaint, along with the information that I was in the O2 shop discussing moving my account and they did not call me back, despite assurances that the complaint would be examined and I would be called as soon as possible.
I have now moved that number to O2 and have still not received a call from Vodafone despite still being a customer of theirs with another number.
So it’s not all down to the girl (sorry 1ofthesedays do I mean lady?) in the shop it’s down to Vodafone as a business, and the bottom line is that in the real world, between the retail outlet and the customer care line they have lost a customer who, according to Pat, spends almost 50% above the average Vodafone bill in Ireland.
Tell me honestly Rich.. would you have walked out without your phone without a word…? I have a feeling not…
May 20th, 2008 at 6:49 pm
So Rich doesn’t actually operate a real business, he works for someone that doesn’t allow him to disclose he works for them. Rich is not a businessman so, he’s someone that is told what to do by marketing. Tragic.
May 20th, 2008 at 6:57 pm
I think Rich.. was being ironic… but let’s try to steer this away from personal arguments…
May 20th, 2008 at 8:17 pm
Sorry I didn’t come back sooner with a reply, was too busy at work (a good complaint of course!)
Anyway, to Frank - apologies that my post seemed like I was defending the way she acted. As I said at the beginning this is “crazy stuff”. I’m always interested in trying to understand why people behave the way they do and I was thinking out loud to see if perhaps, in the same situation, I would have handled it differently and got the phone in the end.
So please view my postings in that way and when I made the comment about not mentioning how much you spent, it’s just my own gut feeling that it was going to go nowhere in this particular situation.
All said, I think you have been treated very badly as a customer and I hope you will get some better resolution to the whole thing. I will digg this later on also.
@Damien - I do live in the real world most definitely. The hard cold face of retail for the last 6 years as it happens. In year 4 of my second try at business (1st one failed after me putting all my life savings into it) - that’s an education and a half and very real world stuff I can tell you. I only mention that so that I can prove my real world credentials and also that I am more than well aware of what side my bread is buttered on and the value of customer service.
Think it’s time for a group hug everyone, yes?
AHH, that’s better isn’t it
May 20th, 2008 at 8:29 pm
@le craic - I completely understand, and it is always worth trying to see it from the other party’s perspective. I just feel in this case, while I was annoyed and frustrated, I think it was justifiably so and I remained civil and feel I can stand over all my decisions.
May 21st, 2008 at 2:18 pm
Hi Frank,
Thats a real pain in the ass. Seeing that the girl is the manager, your out of luck with anyone in the shop.
Maybe you can contact a regional Vodafone shop person?
Vodafone (the network) don’t really give a shit about the shop customer care, as (I think) they are a seperate operation (maybe owned by Vodafone, but different people lets say).
Its pretty shocking as the Voda shops are non-Vodafone customers first interaction with Vodafone.
I guess, like always, the existing customers are treated worse than the new sign-ups.
I’d send off a letter to Vodafone Retails complaints and to Joe Duffy also
May 21st, 2008 at 10:52 pm
Thanks bernard, yeah radio seems to be a good way of getting attention to crappy service these days - me I never listen to the radio so I never think of it!
This post is climbing up the search engine rankings at the moment (at time of posting on google.ie a search for ‘vodafone’ page 2), which should be of concern to Vodafone Ireland, but Conor above reckons they consider the internet to be a passing fad
May 21st, 2008 at 11:28 pm
Good stuff on the page ranking, Dugg this evening as well.
May 25th, 2008 at 11:48 am
Fair play Frank… I’ve been having problems with my 6300 too… given ur experience I think I might just skip to phase 2 and move network!
May 29th, 2008 at 7:30 pm
Hey i work in the carphone warhouse and i wouldnt of given you your phone,, It was fairly simple she needed the charger, you coulve brought it with you and then no hassle, I have done stuff like that before and some customers dont come back, small things like that come off the managers bonus.It might only be 20 blips but if you keep that practice up it adds up, also The worst type of customer is a customer who thinks hes the best thing around, I have turned ppl away because they think they matter that. The manager stuck to her common practice,Vodafone wouldnt say anything to her, Your bill is has nothing to do with it.AS already said if some1 gives you a loan of 2 items , the person expects the 2 of them back
May 29th, 2008 at 10:26 pm
Sean, as I said before this was a business transaction, not a personal one, so I think the argument of ‘if some1 gives you a loan of 2 items , the person expects the 2 of them back’ is somewhat redundant - besides Vodafone have my address and, er, my phone number AND they took an imprint of my credit card in the store before giving me the loan phone and charger.
How Vodafone conduct their internal business and structure manager’s bonuses is their affair, but if their rigid adherence to policies like this costs them like this, I would question the logic of it.
As I’ve already stated, this rant was aimed at Vodafone as an organisation and, in my opinion, the combined mishandling of it. Something’s not right as far as I’m concerned for this to have resulted in my moving to O2. Fair enough if you think all is hunky dory.
June 3rd, 2008 at 2:33 pm
hi Frank, welcome to O2. I’ve recently migrated to Meteor after similar petty stuff with O2. they’re probably all equally good - or crap - at the end of the day. will put up ‘normal song’ story when I’m not running lat for work. Sean
June 4th, 2008 at 6:06 pm
I regard all customers the same regardless if they are a business customer, personal, prepay or post pay, there al the same and ill treat them as such(the best i can) , There was no mishanling of anything it was simple, the standby phone worked while your phone was away for repair, im sure you couldve waited another day and brought up the charger.
The o2 freedom plan is pretty savage,for 99euro exc vat. And i think most company accounts should be on it should be on it.
SOme personal customers do have phone bill more then your average of 200, me 4 example 200-400 euro.
I would expect to be treated the same as any other customer.
In all fairness to vodafone they do hunt to keep their customers, ive had customer care reps call customers to directly stop them from porting to another network.
Also if you still are in contract ill be surprised if they let that go.
June 4th, 2008 at 10:44 pm
when i first moved to dublin and was working in the chocolate factory by day and busking by night - i had an experience with that sort of attitude - involving a phone too but not a phone supplier.
i left my phone on a bus, it was a sunday. i called it from a coin-box - remember them? it was late in the last milenium. the guy who answered turned out to be the driver - somebody had given him the phone - and he said he’d leave it at the depot, who would pass it along to the lost property office where i could pick it up anytime from monday lunchtime.
factory work is not that flexible and so with only a half-hour for lunch, i arranged to clock out early to walk to and find the lost property office (a thought - if it really was a lost property office, nobody would be able to find it). anyway, i did and at about 4.45 i climbed the stairs and asked the man at the desk if i could have my phone.
initially, he said that no phones had been handed in but on being told of the bus number, time and my stating that i’d spoken to the driver, he begrudgingly looked again. this time successfully. well sort of. how did he know that it WAS my phone and not some, as yet, unreported lost phone? he asked me for my pin number. now my fingers knew that but my head didn’t and so, pissed off at this stage, i informed him that i would not reveal that to my mother - who i love dearly, but would enter it into the phone to prove beyond a shadow of a doubt that this, indeed belonged to me - it was a crappy bottom of the range pay as you go but contained all the numbers of those i loved and cared about so i did want it badly.
not so simple - it just occurred to me it was mckie, the warder from porridge that he reminded me of. anyway - what was to stop me running off with the phone if he just handed it to me to key in my pin? i promised i wouldn’t. no joy. i suggested he held the phone really tightly so i couldn’t and this was agreed. on came the phone to his disappointment.
‘one pound’ he said.
i don’t know what the current fee is and i didn’t know then that there was a fee and it would have been no problem if i’d had a pound on me. i didn’t. like Frank, i said i’d drop it in tomorrow, after work. then you can have your phone tomorrow, after work. but i need it now. then i need a pound now - if i let everybody take their property without a pound, i’d lose my job. ok. i’ll run to a bank machine. where’s the nearest one? too far for you to get to before i close - pointing at watch - you’ll have to come back tomorrow.
i left to go busking - all the while thinking of him going home to his little grey-haired wife in Fairview or wherever and regaling her with tales of the dreadful people who lose their property on the busses.
he had his moment, i got my phone from his young clone the following day - not before he looked once and told me that, No, there were no mobile phones found. i think i was the first to insist on a vat receipt for my pound. also i insisted on leaving a pound for the next poor bastard who didn’t know the pound rule.
from that day to this i have made a point of not losing anything. i wouldn’t give them the custom.
the first guy was my inspiration for ‘the normal song which i wrote on the 44 bus going home. i believe they washed it off but i still remember all the words
June 4th, 2008 at 11:19 pm
may i ask you Sean O’Neill what reason would you have for not giving you the pin?
REgarding that pound(euro),thats slightly different, you had lost it and some1 had found it and they more or less held it for ransom(lol) could i call it extortion?.Im almost certain that the mojority of place would not fine you for losing something on their premises, They would ask you certain security questions to make sure your not trying to con anybody. YOu sure that you had to pay a pound(euro). Kinda odd and i dont think that it coulld contrubute to any1 what so ever
Its not an attitude, its a policy that is set out that evry1 will be treated the same, regardless if your 12yrs old and in school or you own company, i would expect everthing back. I find it very anoying when certain customers think there everything vodfone make millions a day.(this is not an insult aimed a the threadstarter). i have turned customer away because they are ignorant B******Ds.
June 5th, 2008 at 12:05 pm
http://www.dublinbus.ie/your_journey/general_information.asp
the fee is now 2.00euro - taking inflation into account, i’d reckon it’s a bit less than a pound was in 1999. don’t know the legality of it Sean, and doubt if i’ll bother checking it out. i’ll just do my best not to lose stuff therefore denying them the business. hey - an idea. if we could get everyone not to lose stuff - they’d be out of a job. did you ever think of a change of career Sean - maybe something where you wouldn’t have to deal with the ‘ignorant B******Ds’?
about my pin no - you send me a list of all your pin nos and then i’ll tell you why i didn’t give it - i walked in to a bad attitude and a guy who, i think was looking at his watch - maybe because he loved his job so much he was not looking forward to 5 oclock.
this is my last posting on this topic. i put up a ’similar’ story as Frank suggested - not to get into debate over hairs to be split. the link at the top will give you current Dublin Bus Rules will put up the normal song one of these days
June 21st, 2008 at 7:26 pm
Who cares what price ur bills are every month? Do u think vodafone should bow down to you? A customer spending 20 euro a month is the same to them as a customer spending 300 a month. My bills are well over 400 a month , im not crying over it , im the bloody one causing them Bills!
And for everyone’s attention , I have been in both Vodafone Stores in Cork City and have never recieved anything but professional treatement , and obvoiusly the manager girl has every right to refuse to give u back ur phone until all goods are recieved back. Did u not sign a docket declaring that this would happen? How was she to no that u were going to definatly come backl tomor with the charger…They cannot make exceptions , or it would be a very casual approach for such a Company.
I upgraded my nine accounts in that store ,with the manager whom ur whole issue is about , I have never been treated better , and i will ring Vodafones Customer Care to compliment their behaviour. When one had to go back for repair , i made sure what was givin to me { ie phone and charger} was returned. Would u have expected her to turn around to u , when u were collecting the phone to say , sory ill have the battery back for u tommor as i forgot to send that back? Dont think so , and finally as for o2 , all i can say is good luck , was with them , switched to vodafone , and never looked back.
paul , wilton.
June 22nd, 2008 at 9:31 am
Theres nothing worse than a winger.
You borrowed a phone plus charger, returned the phone but left the charger at home. The store have a policy, you did not comply with it!!
When you returned the charger the next day did you get your phone back??
This was a mess of your own doing!!
I work in customer service and deal with these things all the time and just because you come across as the good guy here does not make it so.
August 19th, 2008 at 2:27 pm
my god i never heard anyone rant and moan as much as this. i had a phone in for repair with vodafone. and they had it back to me within 5 days. which they said would happen. they gave me a loan phone and charger and had me sign the repair docket. which quite clearly states the terms and conditions of the loan phone. grow up frank. first and formost they are a company. they have policies and procedures there for a reason. if they did this for all customers you can gurantee they would lose a lot of chargers. id imagine the reason they hold your phone is to make damn sure u bring it back in. your just a whinger. gud luck with 02. they are the biggest pile of shite network i have ever been on.
August 20th, 2008 at 5:12 pm
Better to loose chargers than customers in my opinion.
August 22nd, 2008 at 9:04 pm